Sprint cuts customer service jobs, says customers won’t notice a difference
Sprint is reportedly cutting 2,500 jobs, including 2,000 in customer service, but the company told Ars that subscribers won’t actually see any decline in customer service quality. “These changes will not impact the level of service we provide to our customers,” a Sprint spokesperson told Ars today.
Sprint said it has already boosted “self-service and digital care tools,” helping to lower its churn rate (the percentage of subscribers who leave). “In addition, we have made changes in service assurance that have now resulted in our lowest ticket levels and fastest repair times in the last three years,” Sprint said.
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