Microsoft Ventures is among the investors in a $ 23 million Series B financing round announced this morning by Helpshift, a San Francisco-based company that offers technology for in-app customer support on mobile devices and...
Tag Archives: customer
T-Mobile beats AT&T and Verizon in customer service ratings
T-Mobile USA leads the four major wireless carriers in customer satisfaction, having moved ahead of AT&T and Verizon Wireless in the past year, according to an American Customer Satisfaction Index (ACSI) report released today.
Wireless carriers overall outperformed home Internet and subscription TV providers, a reflection of the greater competition in the mobile...
Sprint cuts customer service jobs, says customers won’t notice a difference
Sprint is reportedly cutting 2,500 jobs, including 2,000 in customer service, but the company told Ars that subscribers won't actually see any decline in customer service quality. "These changes will not impact the level of service we provide to our customers," a Sprint spokesperson told Ars today.
Sprint said it has already boosted "self-service and digital care tools," helping to lower its churn rate (the percentage of subscribers who...
How Amazon customer service was the weak link that spilled my data
Eric Springer is an Australian developer who worked at Amazon as a software developer engineer. He left a few years ago to work on...
Tesla defends selling cars directly to the customer at FTC panel
On Tuesday, the Federal Trade Commission (FTC) assembled a panel of experts in auto manufacturing and marketing to talk about whether or not automakers should be allowed to sell cars directly to customers.
Representatives from Tesla Motors, as well as Elio Motors, a company that has plans to manufacture...
Latest tech support scam stokes concerns Dell customer data was breached
Tech-support scams, in which fraudsters pose as computer technicians who charge hefty fees to fix non-existent malware infections, have been a nuisance for years. A relatively new one targeting Dell computer owners is notable because the criminals behind it use private customer details to trick their marks into thinking the calls come from...
LifeLock will pay a record $100M to settle FTC allegations it didn’t protect customer data
As one of the first journalists to write about the identity theft phenomenon more than a decade ago, people often ask me if I think LifeLock is worth it. I’ve never been a fan of the company, which began its uneasy existence with...
T-Mobile offering $200 per line to any Sprint customer who makes the switch
T-Mobile has been covering early termination fees for customers who ditch their current carrier for a while, but now the company says it’s sweetening the deal by giving Sprint switchers an extra $ 200 — just because. The company says you don’t have to turn in a device. You just sign up for one of...
Amazon reportedly reset some customer passwords over security concerns
Amazon has reset an unknown number of customer passwords, citing possible security issues, according to a report from ZDNet. “A number of readers” of that tech news site said they received an email notification from the e-commerce giant, letting them know their password had been reset because Amazon had “recently discovered that your [Amazon]...