Tag Archives: customers

Netflix cracks down on customers using VPNs, proxies, and unblockers
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Netflix is aiming to block unblocking services like this one. (credit: TVUnblock)

Netflix says it will step up enforcement against subscribers who use VPNs, proxies, and unblocking services to mask their locations. This will help Netflix prevent customers from watching video that isn't licensed for viewing in their country, but it may also affect people who use location-spoofing services...

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Harbingers of failure: meet the customers you don’t want to love your product
Posted on by in Science & patent news

Unbeknownst to themselves, some of these apparently happy consumers are actually harbingers of failure. (credit: Flickr user Peter Hilton)

A central premise in marketing seems so obvious that it doesn’t even bear scrutiny: if customers give you positive feedback on your product, that’s good. And if those people buy the product repeatedly, that's even better.

But what...

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Phil Gordon’s Chatbox raises $2.1M to help businesses communicate with customers
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Phil Gordon.
Chatbox is raising more cash to help businesses improve how they communicate with customers online. The Seattle-based startup has reeled in another $ 2.1 million in funding, which follows a $ 2.35 million seed round almost exactly one year ago. Participating investors in the new round include Gotham Capital’s Robert Goldstein, Prosperity Capital’s Mattias Westman, PayPal...
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T-Mobile starts rolling out holiday deals, promises ‘special gifts’ for Sprint, AT&T, Verizon customers
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T-Mobile logo
T-Mobile today announced the first of its new holiday deals. The Bellevue-based wireless carrier will give out three months of unlimited LTE smartphone data to its Simple Choice postpaid customers — including those with business accounts — starting on Dec. 1. The unlimited data will kick in once customers have used up their allotted data and Data Stash....
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