Microsoft Ventures is among the investors in a $ 23 million Series B financing round announced this morning by Helpshift, a San Francisco-based company that offers technology for in-app customer support on mobile devices and...
T-Mobile CEO John Legere. (credit: T-Mobile)
T-Mobile USA leads the four major wireless carriers in customer satisfaction, having moved ahead of AT&T and Verizon Wireless in the past year, according to an American Customer Satisfaction Index (ACSI) report released today.
Wireless carriers overall outperformed home Internet and subscription TV providers, a reflection of the greater competition in the mobile...
Sprint is reportedly cutting 2,500 jobs, including 2,000 in customer service, but the company told Ars that subscribers won't actually see any decline in customer service quality. "These changes will not impact the level of service we provide to our customers," a Sprint spokesperson told Ars today.
Sprint said it has already boosted "self-service and digital care tools," helping to lower its churn rate (the percentage of subscribers who...
An employee loads a truck at an Amazon.com Inc. distribution center in Phoenix, Arizona in 2012. Photographer: David Paul Morris/Bloomberg via Getty Images (credit: Getty Images)
Eric Springer is an Australian developer who worked at Amazon as a software developer engineer. He left a few years ago to work on...
Collins Oldsmobile, Indianapolis IN, 1971 (credit: Alden Jewell)
On Tuesday, the Federal Trade Commission (FTC) assembled a panel of experts in auto manufacturing and marketing to talk about whether or not automakers should be allowed to sell cars directly to customers.
Representatives from Tesla Motors, as well as Elio Motors, a company that has plans to manufacture...
Enlarge (credit: Jjpwiki)
Tech-support scams, in which fraudsters pose as computer technicians who charge hefty fees to fix non-existent malware infections, have been a nuisance for years. A relatively new one targeting Dell computer owners is notable because the criminals behind it use private customer details to trick their marks into thinking the calls come from...
